Ebay Customer
Service Problems Navigation Page
Update 25-AUG-2022:
"Binned-off!"
Oh dear. Due to ebay not liking
people who tell the truth to their UK Vice President and General
Manager Murray Lambell and others, I have been permanently
Binned-Off of ebay. That's mildly inconvenient, but at
least the pointless activity of constantly battling their
toy-town website is now over. Hurrah! You can read
about that on the invisible sales throttling page, the second
item down.
Ebay Isn't very good when it comes to
customer service for sellers, or anyone for that matter.
In fact, they are absolutely awful.
The
Closing of Ebay Shop Interesting Electronics due to UK VAT
Limit Related Invisible Sales Throttling or Capping Systems.
Patience ended. There's no
point in making life more difficult than it has to be.
Ebay,
and Invisible Sales Throttling, Caps, Levelling or Limits
Related to UK VAT Thresholds
Figment of a paranoid imagination or
obvious mathematical truth? You decide. I am not
alone.
30th September 2019, Ebay Loses Orders From The System and
Blames Everyone Else
You would think that not losing
orders in an online marketplace system is fairly basic and
essential. No, actually. According to ebay seller
support, you should expect this to happen.
1st October 2019, Ebay
Remove Vital Functionality From Seller Hub By Way Of An
Upgrade
Your new web page design may arguably
be more mobile friendly according to several outdated measures
in the Ladybird book of, "How To, Web Design For Kiddies," but
that's not very helpful if it no longer actually works.
2nd March
2020, Proof That The Ebay Messaging System Lost a Vital
Message and Their Pathetic Response
I've long suspected that the ebay
messaging system has been losing messages sent to me from
customers and vice-versa, particularly when they are using an
ebay site other than ebay.co.uk. Here's just one example,
and a recording of the telephone call to ebay seller "support,"
which did little to make me happy. Quite the reverse, in
fact.
7th April 2020, Ebay's Much Vaunted Multi-Buy Promotions
Fail, Make Me Guilty of Retail Fraud, and their Pathetic
Response
On the 7th April a customer alerted me to the fact that when he
had bought four items, correctly using shopping cart and
everything, that he had been charged the full price for one item
rather than the multiple purchase reduction price. That's
retail fraud! Here is the ebay response so far. I've
since added many more instances of systematic Multi-Buy
Promotion failures, and some analysis.
28-SEP-2020,
Ebay Systems Fail To Apply A Simple Overseas Postage
Rate Correctly, I get Blamed For it, and Effectively
Called A Liar.
Oh dear. It's the multi-buy promotions failure excuses
all over again. "You changed the listing after the
customer placed the order." No, I did not! "Yes
sir, you did." No, I didn't!
01-OCT-2020,
How Ebay Tells Your Customers That You Are On Holiday and
Not Processing Orders, When You are at Home, and Very Much
Processing All Orders Within 24
Hours
For six days at the end of August to the beginning of September,
Ebay was busy telling potential customers that I was holiday on
many of my listings and not processing orders at this
time. "Don't Worry," they said on the 'phone, "It won't
affect your sales." Really?
This is yet another really awful software 'frig' to add
some data to Royal Mail 2D barcode labels when printed via
the ridiculously time-consuming ebay system. I can
only assume that some people actually use it, meanwhile the
rest of us who print address labels by a proper method have
to manually remove ebay computer garbage from the
text. Something is seriously wrong at
Ebay Politburo Central. Have we sacked everyone who used
to understand the system properly and employed some cheap
company to kludge every software change demanded by the
marketing department for a whopping bonus? Surely not!
03-MAR-2021
Ebay Miscellaneous Site Failures, Including some Serious
Issues
A category of incompetence and failure including some serious
issues and everyday website malfunctions resulting in endless
wasted time for me, my customers, and even the ebay corporation
itself. Do I really have to click three times and view
three failed pages every time to search for an order?
Someone's programming management bonus obviously gets paid by
the click.
21-MAR-2022 The Incredibly Poor Webinterpret Listing
Translation System, And How Ebay Imposed This On My Account
Despite My Explicitly Opting-Out Beforehand.
On 9th November
2021, the boy-wonders at eBay Politburo Central decided that
no-one was paying to use the useless "Webinterpret" automatic
translation system created by another company that ebay had
bought-out some time earlier. Oh Dear: What a
surprise! To avoid any embarrassment of the executives
involved in spending all that money, ebay tried to make this a
free service and allowed people to opt-out. Opt-out, I
most certainly did. Below you can read about what
happened next, and how without immediate and continuous manual
intervention it would have ruined my selling account within
two days. There is also a very interesting post-script
to this issue, dug-out from August 2019.
21-MAR-2021
Updated eBay Photographs Fail To Display The Correct
Pictures To Customers
I noticed that some of my photographs updated long-ago were
showing the old pictures. Murray Lambell, (V.P. of eBay
UK) Eve Williams, (Head of eBay UK marketing) and Bradford
"Made-Up Name" Shellhammer, (Head of eBay New York and
singularly failing to impress a Manchester audience with his
prancing antics in September 2021) were at pains to impress upon
eBay sellers the importance of uploading new and many good
quality photographs of their items for sale. That's not
much use if you display the old ones is it, so-called eBay for
Business? No. So; It's onto the eBay telephone line
of lies we go!
21-MAR-2022
eBay Failure Allows Customers From Disallowed Postage
Locations To Place Orders
I've nothing against Puerto Rico other than the fact that, like
many other countries in the world, their postal service is
rubbish. That's why I explicitly disallow purchases from,
for example, Puerto Rico. Imagine my surprise when I
receive an order from that country in my "Orders Awaiting
Dispatch," list. Follow the link above to hear what the
ebay Telephone Line Of Lies has to say about that.
15-JUL-2022
eBay Internal Search of my Own Listings Can't Find Exact
Word Match Items, and Neither Can The Customers on the Main
Site
On Tuesday 12th July I was searching for "Variable Capacitor"
within my own listings in eBay Seller Hub, Selling Manager Pro,
or whatever it is supposed to be. That's strange.
Less than half of the items that I know have "Variable
Capacitor" in the title are showing. Oddly enough, it's
exactly the same for the customers using the most obvious search
term "Variable Capacitor," on the main site. Oh
Dear! Is it any surprise that I'm selling less than half
of the variable capacitors that I should be?
General email address:
vila_nestor@hotmail.com (checked daily
including spam folders)
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