eBay Systems Failure Allows
Customers From Disallowed Postage Locations to Place Orders
I've nothing against Puerto
Rico other than the fact that, like many other countries
in the world, their postal service is rubbish.
That's why I explicitly disallow purchases from, for
example, Puerto Rico. Imagine my surprise when I
receive an order from that country in my "Orders
Awaiting Dispatch," list. This is annoying for
customers, annoying for me, and if I cancel and refund
the order, of course, as per the liar on the telephone
below says, I get all my fees for the transaction back,
right? Wrong. That's a lie. eBay keeps
some of the fees for that cancelled transaction unless
you track it down for six hours and get an ex-gratia
payment. Which, I would point out, I still have
not got.
I almost forgot about the tremendous eBay lie told to me
in the first conversation linked below. "Oooo,
Postage locations can not be disallowed. You have
to block the users one-by-one." You may think that
after five minutes on hold that this is just
stupidity. No, I've been there before. An
ebay whopping lie, after which I appear to get, not so
much cut-off properly, as "Blu-Tack over the
microphoned."
Millions of pounds are in eBay coffers worldwide because
of these so-called "glitches." But I don't allow
them to be called glitches. Oh no. Sorry,
Murray Lambell. I'm not having that after our
personal conversation in Manchester last September 2021,
since which you completely ignored my most
mathematically and politely presented complaint:
Ebay, and Invisible Sales
Throttling, Caps, Levelling or Limits Related to UK
VAT Thresholds
Oh well. The truth will out...
10-MAR-2022 Incident of eBay Systems Allowing A
Purchase From Disallowed Postage Location Puerto Rico
As detailed
above, here are the two telephone calls about the first
of two incidents:
Audio
Recording 10-MAR-2022: Ebay Seller Support Lie, then
Cover the Microphone and Stop Talking When Challenged,
Call 1
YouTube
Video of eBay Telephone Line Of Lies: Excluded Postage
Countries Fails to operate, 10-MAR-2022 Ep 01
Local
Video Ebay Seller Support Lie, then Cover th
Microphone and Stop Talking When Challenged, Call 1
puerto_rico_1_edit.mp4
Audio
Recording 10-MAR-2022: Ebay Seller Support Lie Again,
and There is no Satisfactory Resolution Call 2
YouTube
Video of eBay Telephone Line Of Lies: Excluded Postage
Countries Fails to operate, 10-MAR-2022 Ep 02
Local
Video Ebay Seller Support Lie Again, and There in No
Satisfactory Resolution, Call 2 puerto_rico_2_edit.mp4
A more competent liar, who still lies telling me that
"All fees will be credited back." That's a
lie. Certainly the flat transaction fee is not
credited back without a manual ex-gratia payment.
24-MAR-2022 Second
Incidence of eBay Systems Allowing a Purchase from Disallowed
Postage Location Puerto Rico.
This is much of the same, only
after a total of eight minutes on hold I get through to manager
Lyndsey. As a manager, Lyndsey is clearly not used to
being confronted with the truth. Well, welcome to the real
world of customer service, Lyndsey. I am your customer,
and I won't be lied to without making it clear that I realise
that it is happening. Here is the audio recording and a
link to the YouTube video version:
Audio
Recording 24-MAR-2022: Ebay Seller Support Lie about Crediting
all Fees When Cancelling a Transaction From an Excluded
Postage Location Due to Their Website Failure.
Youtube
Video of eBay Telephone Line of Lies: Excluded Postage
Countries Fails to Operate, 24-MAR-2022 Ep 03
Local
Video Ebay Sell Support Lie about Crediting All Fees When
Cancelling a Transaction From An Excluded Postage Location Due
to Their Website Failure puerto_rico_24032022.mp4
I did receive an email response, rather mysteriously from "authenticsneakeruk@ebay.co.uk"
which goes as follows:
__________________________
authenticsneakeruk@ebay.co.uk
Thu 24/03/2022 17:14
eBay
Hello Henry,
Regarding below transactions:
120743329648 - nXXX-XXX0
123578578694 - aXX_XX4
Lyndsey here from the leadership team, thank you for talking to
me today and for bringing this issue to my attention.
I have double checked on both March orders, and can see that you
have long had these countries excluded.
This is now being reviewed by our technical team, and I
apologise for the inconvenience of this. Once I hear the
feedback from them, I will let you know. I am out of office
until April 24th and will check it on my return. In the
meantime all fees for the two sales have been credit back to
your account, please allow up to 24 hours for this to be
reflected
Thanking you for your patience
Kind Regards
Lyndsey
ebay leadership team
[THREAD ID: 1-428549062126]
eBay Document ID: 116870901008
____________________
I still think that not using your full name in business
communications is unprofessional, particularly if you are one of
the ebay leadership team, but well; Joy unrestrained eh?
Do you think that it will be explained and fixed? We
shall see what happens.
General email address checked daily
including the spam folders: 
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